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Then start by entering the date and time with as much accuracy as possible. You first need to turn Automatic date and time off. If it isn't already then you should toggle it on.If your device is on automatic and your Google Play Store is still not working then you should manually set the date and time. Tap on this and you will see whether your phone is on the Automatic date and timeprovided by your network. Under System you should see Date and Time.
#Play store app not working android
Google's servers could have a tough time syncing with your device and cause your Play Store to act up.To fix this issue, you need to go into your the Settings in your Android device. If the store does not find a time, then it could cause some issues.
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Check your date and time settings.Google checks your Android smartphone's date and time for the Play Store. Make sure that your date and time settings are correct and that your Internet connection is working properly. (Please note: We have separate articles for when you're getting a specific Google Play Store error code, or a 'Google Play authentication is required' error.)To start off, we want to check a couple of simple things outside of Google Play that might be affecting its performance. If your problem repeats, then it's time to get to work. It seems obvious, but this can be a quick solution to many issues. If a lot of users are reporting a similar problem, then chances are it's on Google's side and you'll need to wait for them to fix it.If you suspect the problem is on the user end, you'll first want to restart your phone. Check the Play Store status on a service like downdetector, for example. Troubleshooting guide - getting started.First of all you'll want to make sure the problem is on your end and not a wider problem with Google. Here's what you can do when the Google Play Store doesn't work for you.There are quite a few factors that could possibly affect the Play Store, we'll run through the troubleshooting methods beginning with simple solutions down to the more complicated.1. Whether it's an error message when downloading apps, the Play Store crashes or simply won't open, we have the solutions. Go to Settings > Backup and Reset, and then click Factory data reset.We've all experienced a Google Play Store problem at some point. Add your account back and then try to access the Play Store.Īs a last resort, you can try restoring your device to factory or stock settings by performing the Factory data reset. Then select the 3-dot menu button and hit remove.
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Go to Settings > Accounts and select your Google account. Some users report that resetting Google account has helped them to fix Play Store issues on few occasions. Alternatively, open VPN settings via more section under Wireless and networks category. To access these Settings, just long-press on your router name, click Advanced and select Wi-Fi. Otherwise, just try setting up the device's date/time settings in accordance with the internet time synchronisation service.Ĭertain VPN and Proxy users have been reportedly affected with Google Play Store issues and disabling the Proxy settings seems to be the only viable solution for this problem.
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Just set the date/time syncing to automatic mode and check it that helps. Improper date and time settings could often cause issues with Google Play Store servers, as there is a mismatch while syncing with date/time settings on your phone. So, it is a good practice to clear up the cache and data, using Play Services on the App Manager.Ĭheck and correct your date/time settings Google Play Services are also known to cause intermittent issues with older apps as their cache memory starts piling up with more and more data over time. Go to Settings > Apps > Google Play Store and hit Uninstall updates.Ĭlear cache and data on Google Play Services In other words, you can revert back to older version of the Play Store app and later try updating it, once the issue is resolved. Just head over to Settings > App Manager and then tap on Clear Data.Īs the Google Play Store is a system app, you can only uninstall its recently installed updates and cannot actually terminate or remove the app completely. If clearing out the cache memory didn't help resolve the problem, then you must delete Google Play Store related data. Now, you can hit the Clear cache button from the available list of options. To erase the cache memory, just head over to Settings, choose Apps and then select Google Play Store from the list by tapping on it.